Payment

Payment methods

• Card – saved and renews automatically.
• PayPal
• Other payment methods – Apple Pay, Google Pay, Link or Direct Debit.
• Crypto – paid each renewal.

Renewals are paid automatically with your saved payment method. Change it, or pay an invoice, by signing in at teklanvpn.com/account with your email address. Forgotten your password? Reset it at teklanvpn.com/reset.

Billing information

Payment information - we process basic billing information through our payment processing partners for payment processing purposes.

You must maintain and update this information to be current, truthful, complete, and accurate. You warrant that you are authorised to provide such information. You authorise us to verify your information at any time. If it is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to the Services.

Refunds and cancellation

Once used, digital goods cannot be refunded. We recommend trying a shorter plan or asking us questions before purchasing a longer plan. You may cancel at any time: sign in to the client area, open the service and cancel it. If you pay with a PayPal subscription, also cancel it in your PayPal account.

Recurring billing

A recurring billing plan is 'Until Cancelled'. It is the customer's responsibility to cancel at the appropriate time using the above steps. We don't offer refunds on digital goods and services.

If you do not want recurring billing, open a ticket and we will explain the available options.

Chargebacks

Chargebacks - Any Chargeback, Payment dispute or external claim made that is found to be in our favour will incur a fee equal to the "dispute fee" charged by our payment processor. We also charge a £75 admin fee. This is payable within 28 days.

How subscription periods work

Monthly is defined as a calendar month. If you sign up on the 1st of January 2020:
1 month would last until 1st February 2020
3 months would last until 1st April 2020
6 months would last until 1st July 2020
12 months would last until 1st January 2021

Invoices

Your plan renews automatically on the renewal date and is paid with your saved payment method. Crypto invoices are paid by you each renewal.

Cash or cheque payments

Making a cash or cheque payment:
Due to popular demand, we're willing to trial this as an option.

For unregistered clients:
Send payment with a short letter containing an email we can send login details to and send it signed for to the address below.

For registered clients:
Include payment and either an invoice number or your registered email address so we can credit to your account in a signed-for letter to the address below.

Please allow enough time for payment to clear if using a cheque. Money orders are sadly not accepted due to time constraints.

Please send to:
TekLan VPN
The Pavilion,
29 Church Street,
Lincoln LN4 3LZ